CUSTOMER CARE
At Elianna’s Bake House, your experience matters just as much as the treats we create. We are committed to providing a smooth, pleasant, and reliable service from the moment you place your order to the moment it reaches you.
As a small, home-based bakery, each order is prepared with care and attention to detail. If you have any questions, special requests, or concerns, we’re always happy to assist.
Kindly note that all products are freshly made to order, and while we do our best to ensure consistency and quality, slight variations may occur as part of the handmade process.
For any enquiries or assistance, please reach out to us via WhatsApp or Instagram, and we’ll respond as promptly as possible.
STORE POLICY
Orders
All orders must be placed and confirmed with full payment before processing. Orders are prepared fresh and scheduled based on availability.
Cancellations
Due to the made-to-order nature of our products, cancellations must be made as early as possible. Once preparation has begun, cancellations may not be possible.
Refunds
We do not offer refunds once an order has been prepared and dispatched. However, if there is an issue with your order, please contact us promptly and we will review accordingly.
Delivery Responsibility
Once your order has been handed over to the delivery rider, Elianna’s Bake House is not responsible for delays caused by third-party logistics. However, we ensure all items are packaged securely for transit.
PAYMENT METHODS
- Paystack
- Direct Transfer to the account specified on the website